Privacy Policy

Welcome to Rudood ("the Company," "we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Rudood platform for customer service automation across WhatsApp, Instagram, and Messenger.

By using our Service, you agree to the terms of this Policy. If you do not agree, please discontinue use of the Service.

We collect several types of information to operate and improve our Service:

Account Information: Name, email address, phone number, and company or store name provided during registration.

Conversation Data: Content of messages exchanged between your customers and the AI assistant via WhatsApp, Instagram, and Messenger. This data is used exclusively to operate the Service and improve response quality.

Usage Data: Information about how you interact with the platform, including the number of messages processed, response times, and features used.

Technical Data: IP address, browser type, log data, and information required to maintain security and diagnose issues.

We use the information we collect for the following purposes:

• Operating the Service: Processing incoming messages and generating appropriate AI responses on your behalf. • Improving AI Models: Training and refining language models to enhance response quality and accuracy — only after removing any personally identifiable information. • Communicating With You: Sending service notifications, updates, and promotional communications you have opted into. • Technical Support: Diagnosing and resolving technical issues. • Legal Compliance: Fulfilling our legal and regulatory obligations.

Rudood's service relies on AI processing of text conversations. Please be aware of the following:

• Incoming messages from your customers are sent to AI models to generate appropriate replies. • Conversation data may be used — after anonymization — to improve the quality of language models. • You have the right to opt out of having your conversation data used for training purposes by contacting us directly. • We minimize the data processed to what is strictly necessary to deliver the Service.

We integrate with Meta platforms (WhatsApp, Instagram, Messenger) and comply with their policies. We share data with third parties only in the following cases:

Service Providers: Trusted operational partners who help deliver our Service (server providers, data analytics) and are bound by strict data processing agreements.

Meta Platforms: As required by WhatsApp Business API, Instagram Graph API, and Messenger Platform terms of service.

Legal Authorities: When legally required or ordered by a competent court.

We never sell your personal data to any third party under any circumstances.

We implement strict security measures to protect your data:

• Encryption: All data is encrypted in transit using TLS 1.3, and at rest using AES-256 standards. • Access Controls: Least-privilege access with multi-factor authentication enforced. • Monitoring: Continuous security monitoring to detect unauthorized activity. • Backups: Regular backups to ensure service continuity.

That said, no method of transmission over the Internet is 100% secure. We encourage you to take appropriate precautions on your end as well.

You have the right to:

• Access: Request a copy of the personal data we hold about you. • Rectification: Request correction of any inaccurate data. • Erasure: Request deletion of your personal data, subject to legal requirements. • Objection: Object to processing of your data for certain purposes. • Portability: Request your data in a machine-readable format. • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at: info@rudood.com

We retain your personal data for the duration of your subscription. After account cancellation:

• Active conversation data is deleted within 30 days. • Account records required for legal compliance are retained as mandated by applicable regulations. • You may request immediate deletion of your data by contacting us directly.

We use cookies and similar technologies to improve your experience:

• Essential: Required for the website and Service to function properly. • Performance: Help us understand how the site is used so we can improve it. • Preferences: Remember your settings and customizations.

You can control cookies through your browser settings. Note that disabling certain cookies may affect some website functionality.

Rudood is designed for businesses and merchants and we do not intentionally collect personal data from individuals under the age of 18. If we discover that we have collected data from a minor, we will take immediate steps to delete it.

We reserve the right to update this Policy at any time. If we make material changes, we will notify you via: • The email address associated with your account. • A prominent notice within the dashboard.

Your continued use of the Service after any changes constitutes acceptance of the updated Policy.

If you have any questions or concerns about this Policy or our privacy practices, please reach out:

Email: info@rudood.com Website: www.rudood.com

We aim to respond to all inquiries within 48 business hours.